Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking exceptional candidates for an exciting Portuguese Speaking Customer Support Specialist position in Bulgaria. This role is ideal for dedicated professionals seeking to advance their careers while enjoying a supportive environment, excellent growth opportunities, and the vibrant professional landscape of one of Europe's fastest-growing hubs for jobs in Bulgaria. The position involves providing high-quality omnichannel support to Portuguese-speaking clients, resolving complex customer inquiries, and contributing to process improvements.

Requirements

• Native or fluent Portuguese (spoken and written).
• Strong command of English to facilitate communication within our international team.
• Proven experience in a customer-facing role within the Customer Support Services industry.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Exceptional communication skills and ability to thrive in a multicultural environment.
• Valid EU passport or right to work in the EU (mandatory).

Responsibilities

• Provide high-quality omnichannel support to Portuguese-speaking clients within the Customer Support Services industry.
• Resolve complex customer inquiries via telephone, email, and live chat with professionalism and empathy.
• Maintain detailed and accurate records of customer interactions within the internal CRM systems.
• Collaborate with internal departments to ensure service level agreements are consistently met.
• Contribute to the continuous improvement of support processes to enhance overall client satisfaction.
• Stay updated on product knowledge and service policies to provide accurate information to end-users.
• Ensure all interactions reflect the premium service standards expected in the Portuguese-speaking jobs market.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality metrics.
• Opportunities for career progression in a top-tier international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed