Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated professional for a Czech Speaking Customer Support Representative position in Sofia, Bulgaria. This role offers an opportunity to advance your career in Customer Support Services with the support of a comprehensive relocation package. The position involves providing exceptional service to Czech-speaking clients through multi-channel support, representing global brands, resolving customer inquiries, documenting interactions, and collaborating with internal teams to optimize service workflows. The goal is to meet and exceed performance KPIs and SLAs to qualify for monthly performance bonuses and contribute to the success of the Czech-speaking jobs department.
Requirements
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Proficiency in English to ensure smooth collaboration within our international team.
- Valid EU passport (mandatory) to facilitate your relocation for these highly sought-after jobs in Bulgaria.
- Strong communication skills and a passion for excellence in the Customer Support Services industry.
- Ability to work on-site in Sofia, Bulgaria, and integrate into a dynamic multicultural work environment.
Nice To Haves
- Previous experience in customer-facing roles is considered an advantage for this Czech Speaking Customer Support Representative position in Bulgaria.
Responsibilities
- Provide exceptional service to Czech-speaking clients through multi-channel support, including phone, email, and live chat.
- Represent major global brands by maintaining high standards of quality within the fast-paced Customer Support Services industry.
- Resolve complex customer inquiries and technical issues with a proactive and empathetic approach.
- Document customer interactions accurately within our CRM systems to ensure high-quality data management.
- Collaborate with internal teams in Bulgaria to optimize service workflows and improve customer satisfaction ratings.
- Meet and exceed performance KPIs and service level agreements (SLAs) to qualify for competitive monthly performance bonuses.
- Contribute to the ongoing success of our Czech-speaking jobs department by sharing insights and feedback on service trends.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance and private medical coverage
- Fully Paid Relocation Package (flight, transfer, hotel)
- Attractive Monthly Performance Bonus
- Excellent career progression paths
- Team-building events
- Vibrant office culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
