Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional to join their team as an on-site Czech Speaking Support Specialist in Sofia, Bulgaria. This role is ideal for a communicator passionate about the customer support services industry, offering a unique opportunity to thrive in a vibrant international hub. The position involves delivering exceptional customer support services to Czech-speaking clients via phone, email, and live chat, resolving complex inquiries, and maintaining detailed records of interactions. Collaboration with cross-functional teams to address user issues and adapting to evolving product knowledge for accurate guidance are also key aspects of this role. The successful candidate will contribute to the team's success by meeting and exceeding performance targets.

Requirements

Native or fluent Czech (spoken and written).
Valid EU passport (mandatory).
Proven experience or a strong interest in the customer support services industry.
Excellent interpersonal skills and a problem-solving mindset suited for high-stakes Czech-speaking jobs.
Ability to relocate for this permanent on-site role in Sofia, Bulgaria.
Professional proficiency in English for internal reporting and team collaboration.

Responsibilities

Deliver exceptional customer support services to Czech-speaking clients via phone, email, and live chat.
Resolve complex inquiries, ensuring high levels of client satisfaction within the customer support services sector.
Maintain detailed records of interactions to uphold the highest quality standards expected of our top-tier clients.
Collaborate with cross-functional teams to identify and address recurring user issues effectively.
Adapt to evolving product knowledge to provide accurate and efficient technical or service-related guidance.
Contribute to the team’s overall success by meeting and exceeding performance targets for all Czech-speaking jobs.