Czech Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a Czech Speaking Customer Support Specialist for a position in Sofia, Bulgaria. This role is ideal for a communication-focused individual looking to excel in the Customer Support Services industry within a dynamic Eastern European hub. The specialist will provide technical and general assistance to clients, resolve inquiries efficiently, and maintain high-quality interactions in Czech.

Requirements

Native or fluent Czech (spoken and written).
Valid EU passport (mandatory).
Availability to work on-site in Sofia, Bulgaria.
A passion for people and a commitment to providing excellent service.

Nice To Haves

Previous experience in the Customer Support Services industry is highly preferred but not required.
Strong problem-solving skills and the ability to multitask in a fast-paced environment.

Responsibilities

Provide high-quality technical and general assistance to clients via phone, email, and live chat.
Resolve customer inquiries with empathy and efficiency, maintaining excellence in the Customer Support Services industry.
Ensure all interactions in Czech meet the quality assurance standards defined by international clients.
Collaborate with cross-functional teams to resolve complex customer issues, ensuring long-term retention.
Act as a brand ambassador, representing the company with professionalism and deep product knowledge.
Document all customer interactions accurately within the CRM system for internal reporting.
Contribute to team success by identifying process improvements to boost service levels.