Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated individual for a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-focused expert looking to build a career within the dynamic customer support services landscape while enjoying a vibrant expatriate lifestyle. The position involves providing high-quality technical and functional support to Portuguese-speaking clients, maintaining excellence in customer support services by resolving inquiries with professionalism and empathy, collaborating with cross-functional teams to ensure optimized solutions and process improvements, managing client relationships through multiple communication channels, and ensuring all interactions meet internal quality benchmarks. The role also requires participation in ongoing training and contributing to a positive team environment while hitting individual and collective KPIs.

Requirements

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English for inter-office communication.
• Valid EU passport (mandatory for this role in Bulgaria).
• Proven experience in customer support services or client-facing roles.
• Strong problem-solving skills and a passion for technology.
• Availability to work on-site in Sofia for this prestigious Portuguese Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to Portuguese-speaking clients.
• Maintain excellence in customer support services by resolving inquiries with professionalism and empathy.
• Collaborate with cross-functional teams to ensure optimized solutions and process improvements.
• Manage client relationships through multiple communication channels, including chat, email, and phone.
• Ensure all interactions meet internal quality benchmarks for the Customer Support Services industry.
• Participate in ongoing training to stay updated on product specifications and service standards.
• Contribute to a positive team environment while hitting individual and collective KPIs.

Benefits

• Competitive Monthly Salary.
• Monthly Performance Bonus included.
• Fully Paid Training programs.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Support with local bureaucracy and integration.
• Career development opportunities in one of the leading Portuguese-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed