French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for a French Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals pursuing French-speaking jobs who want to utilize their language skills in a high-growth customer support services environment while experiencing the vibrant culture of Sofia. The position involves providing expert-level support to French-speaking clients, acting as a primary point of contact for complex inquiries, and resolving issues with precision. The role requires maintaining high customer satisfaction, collaborating with international teams to refine service processes, documenting interactions, engaging with users to build loyalty, and staying updated on product/service changes to offer accurate support.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Bulgaria for this exciting opportunity.
• Previous experience in customer support services or a related consultancy role.
• Strong problem-solving skills with a service-oriented mindset.
• Ability to work on-site in Sofia, joining a growing community of professionals in one of the most sought-after jobs in Bulgaria.
• Excellent interpersonal skills and professional demeanor.

Responsibilities

• Provide expert-level support to French-speaking clients, ensuring optimal service delivery within the customer support services industry.
• Act as a primary point of contact for complex inquiries, resolving issues with precision and professional finesse.
• Maintain high levels of customer satisfaction by delivering tailored solutions in a fast-paced environment.
• Collaborate with international teams to refine service processes and enhance the overall quality of customer support services.
• Document all interactions accurately within internal systems, ensuring clear communication and data integrity.
• Engage with French-speaking users to build long-term loyalty and provide personalized consultancy.
• Stay updated on product or service changes to offer the most accurate technical and functional support.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed