Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the Swedish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This role is a cornerstone of our client's customer support services department, offering a unique opportunity to apply your linguistic expertise while driving excellence in client satisfaction.

Requirements

• Native or fluent Swedish (spoken and written) is absolutely essential for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Professional proficiency in English to collaborate with our diverse, international team.
• A background in customer support services or a strong desire to excel in a client-facing role.
• Exceptional problem-solving skills and a focus on delivering world-class service experiences.
• Ability to relocate to Sofia for this on-site Swedish-speaking jobs opportunity.

Responsibilities

• Provide high-quality technical and functional support to customers in the Swedish language within a fast-paced Customer Support Services environment.
• Analyze complex customer inquiries and implement effective, professional solutions to ensure service excellence.
• Maintain comprehensive records of interactions in the CRM system to track and optimize service performance.
• Collaborate with international teams to share industry best practices and improve overall customer experience metrics.
• Identify potential service trends or technical issues and escalate them through the appropriate internal channels.
• Represent the company brand with professionalism, ensuring all communications align with corporate quality standards.
• Participate in regular team briefings and training sessions to stay updated on product and industry developments.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs
• Comprehensive Health Insurance and wellness benefits
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation upon arrival)
• Attractive Monthly Performance Bonus based on quality and service KPIs
• Career growth prospects within a global organization operating out of beautiful Bulgaria.
• Team-building events and international workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed