Slovak Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the Customer Support Services sector, we remain committed to securing the best career opportunities for professionals looking for prestigious jobs in Bulgaria. We are currently seeking a dynamic and service-oriented professional to join our team in Sofia for a Slovak Speaking Solutions Consultant position in Bulgaria. This role is perfect for those searching for high-impact Slovak-speaking jobs where you can provide elite-level support while building a successful career in the heart of Europe’s BPO hub.

Requirements

• Native or fluent Slovak (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory) to facilitate your transition to our team.
• Professional proficiency in English to collaborate within our international corporate environment.
• Strong problem-solving skills and a passion for providing world-class Customer Support Services.
• Excellent communication skills and the ability to build rapport with a diverse client base.

Nice To Haves

• Previous experience in a customer-facing role is an advantage but not strictly required.

Responsibilities

• Act as the primary point of contact for clients, delivering exceptional service within the Customer Support Services industry.
• Resolve complex inquiries through telephone, email, and live chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of company products and services to provide accurate and effective solutions.
• Collaborate with internal teams to streamline service delivery and improve overall support processes.
• Document all interactions meticulously in the CRM system to track trends and identify service improvements.
• Participate in ongoing training sessions to stay updated with industry standards and technical advancements.
• Represent the company brand with professionalism, ensuring all communications align with our premium quality standards.

Benefits

• Competitive Monthly Salary that rewards your linguistic skills and professional expertise.
• Fully Paid Training to ensure you have the tools to succeed in your career.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to your new home seamless.
• Monthly Performance Bonus linked to your productivity and service quality.
• Exposure to international business environments through our prestigious Slovak-speaking jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed