Spanish Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d • Onsite

About The Position

Mercier Consultancy Group is seeking an ambitious professional to join their client as a Spanish Speaking B2B Solutions Consultant in Bulgaria. This dynamic role within the Customer Support Services industry focuses on providing expert solutions and high-level support to international business partners. The position involves acting as the primary point of contact for B2B partners, analyzing client needs, nurturing long-term relationships, handling complex inquiries, collaborating with cross-functional teams, and delivering professional presentations.

Requirements

• Native or fluent Spanish (spoken and written) for high-level business communication.
• Excellent command of the English language.
• Valid EU passport (mandatory) to facilitate relocation for our Spanish-speaking jobs.
• Proven experience in Customer Support Services or a similar B2B consultancy environment.
• Strong problem-solving skills and a solution-oriented mindset.
• Professional demeanor with the ability to thrive in a fast-paced, international office environment in Sofia.

Responsibilities

• Act as the primary point of contact for B2B partners, ensuring exceptional service quality in the Customer Support Services sector.
• Analyze client needs to provide tailored business solutions and professional recommendations.
• Maintain and nurture long-term relationships with international corporate clients, ensuring high retention and satisfaction.
• Handle complex inquiries, identifying technical or procedural issues, and implementing effective resolutions.
• Collaborate with cross-functional teams to streamline communication and improve internal support processes.
• Document all interactions meticulously within the CRM system to ensure accurate reporting and trend analysis.
• Deliver professional presentations and updates to stakeholders in both Spanish and English.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career growth within the thriving Customer Support Services industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed