French Speaking Player Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class employers in the BPO and technology sectors. With a reputation for excellence, we specialize in placing high-performing professionals in dynamic roles, including exclusive French-speaking jobs across Europe. We are currently seeking a passionate gaming enthusiast to join a leading global studio as a French Speaking Player Support Specialist in Sofia, Bulgaria. This French Speaking Player Support Specialist position in Bulgaria offers a unique opportunity to build your career within the fast-paced Gaming & Esports industry while enjoying a fully supported international move.
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Strong English proficiency to navigate internal systems and team communications.
- Valid EU passport or a valid Bulgarian work permit.
- A genuine passion for the Gaming & Esports industry is highly desirable.
- Exceptional problem-solving skills and a player-first mindset.
- Availability for rotating shifts as required by the global nature of the industry.
Responsibilities
- Provide high-quality technical and gameplay support to the global Gaming & Esports community via live chat, email, and social media.
- Troubleshoot technical issues related to game performance, connectivity, and account security for French-speaking players.
- Maintain an in-depth, up-to-date knowledge of game mechanics, patches, and tournament events to assist users effectively.
- Collaborate with developers and community managers to report emerging trends, bugs, or player feedback from the francophone market.
- Foster a positive player experience by maintaining professional, empathetic, and culturally relevant communication.
- Engage with the Gaming & Esports ecosystem by contributing to forum discussions and supporting local events where applicable.
- Meet and exceed performance KPIs to qualify for your monthly performance bonus.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package (flight, airport transfer, and temporary hotel accommodation included).
- Comprehensive health insurance and wellness benefits.
- Fully Paid Training on systems, processes, and gaming titles.
- Vibrant, multicultural office environment in the heart of Sofia.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
