French Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking CX Specialist to work in Sofia, Bulgaria. This role is for individuals seeking rewarding French-speaking jobs that combine professional growth with a comprehensive international relocation experience. The position involves delivering high-quality assistance to customers, resolving inquiries, maintaining accurate records, collaborating with international teams, identifying customer pain points, meeting performance targets, and staying updated on product knowledge.

Requirements

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills, specifically tailored for the Customer Support Services industry.
• Demonstrated ability to thrive in a multicultural, on-site office environment.

Nice To Haves

• Previous experience in a CX, support, or service-oriented role is highly preferred.

Responsibilities

• Deliver high-quality assistance to customers, ensuring satisfaction across all channels within the Customer Support Services industry.
• Resolve technical and non-technical inquiries with precision while maintaining a professional and empathetic tone.
• Maintain accurate records of customer interactions, documenting solutions provided within our internal systems.
• Collaborate with international teams to optimize communication strategies for French-speaking markets.
• Proactively identify customer pain points to improve the overall service experience and brand loyalty.
• Meet established performance targets and KPIs as part of a high-achieving Customer Support Services team.
• Stay updated on product knowledge and service policies to provide accurate information to all clients.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• Monthly Performance Bonus for high achievers.
• Excellent career advancement opportunities within the global Customer Support Services industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed