French Speaking Support Specialist - Night Shifts - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking exceptional candidates for a French Speaking Support Specialist – Night Shifts position in Sofia, Bulgaria. This role is within the Customer Support Services industry and is ideal for a night-owl professional looking to thrive in an international environment. The position offers a comprehensive relocation package and is considered one of the most sought-after jobs in Bulgaria.

Requirements

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport is mandatory.
• Proven experience in Customer Support Services or a similar client-facing environment.
• Strong command of English.
• A proactive problem-solving mindset.
• Ability to work effectively during night shifts.
• Excellent interpersonal skills.

Responsibilities

• Provide high-level assistance to French-speaking clients via phone, email, and live chat.
• Troubleshoot complex technical inquiries and resolve issues with efficiency and professional courtesy.
• Maintain detailed customer records and documentation in CRM systems.
• Collaborate with cross-functional teams to escalate urgent matters and provide feedback on service quality.
• Ensure all interactions reflect the company's commitment to excellence and brand reputation during night-shift hours.
• Stay updated on product knowledge and internal support protocols.
• Contribute to a positive team culture within the Sofia-based office.

Benefits

• Highly competitive monthly salary with additional night shift premiums.
• Comprehensive, fully paid initial training program.
• Premium private health insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Lucrative Monthly Performance Bonus based on individual achievements.
• A pathway to long-term career growth.
• Access to various social events and professional networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed