Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a passionate gaming enthusiast to join our team in Sofia for a Spanish Speaking Player Support Specialist position in Bulgaria. This role is perfect for those looking to immerse themselves in the high-energy Gaming & Esports sector while enjoying a professional, growth-oriented environment.

Requirements

• Native or fluent Spanish (spoken and written).
• Strong command of the English language for professional collaboration.
• Genuine passion for the Gaming & Esports industry and its ecosystem.
• Valid EU passport (mandatory).
• Excellent problem-solving skills and an aptitude for troubleshooting technical issues.

Nice To Haves

• Previous experience in a customer service or support-oriented environment is considered an advantage.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving game-related inquiries with accuracy and speed.
• Represent the company brand with enthusiasm and professionalism within the competitive Gaming & Esports community.
• Stay updated on the latest game releases, patches, and competitive tournaments to better assist our player base.
• Collaborate with internal teams to identify emerging trends or technical issues within the gaming platform.
• Promote a positive and inclusive environment for global gamers through empathetic communication.
• Contribute to the internal knowledge base to improve support workflows and documentation.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed