Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated professional for a Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is an ideal gateway for those looking to launch an international career within the fast-paced consumer electronics industry while benefiting from comprehensive relocation support. The position involves providing world-class technical support to Spanish-speaking customers regarding advanced consumer electronics, specifically iRobot home robotics products. Responsibilities include troubleshooting connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat. The specialist will also educate users on the latest features and maintenance of iRobot devices, maintain detailed customer interaction records, collaborate with cross-functional technical teams, and stay up-to-date with consumer electronics innovations. The goal is to achieve high customer satisfaction ratings by demonstrating empathy, technical aptitude, and professionalism.
Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory for employment in Bulgaria).
- Proven interest in consumer electronics and smart home technology.
- Excellent communication skills and a passion for helping customers resolve technical challenges.
- Ability to thrive in an international office environment and work effectively within a team setting.
- Resilience and a proactive attitude towards professional development and growth.
Responsibilities
- Provide world-class technical support to Spanish-speaking customers regarding advanced consumer electronics, specifically iRobot home robotics products.
- Troubleshoot connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat.
- Educate users on the latest features and maintenance of iRobot devices to ensure an optimal user experience.
- Maintain detailed customer interaction records within our CRM systems to track product trends and common consumer electronics inquiries.
- Collaborate with cross-functional technical teams to escalate complex product malfunctions and provide feedback for product development.
- Stay up-to-date with the latest consumer electronics innovations to deliver knowledgeable and accurate assistance.
- Achieve high customer satisfaction ratings by demonstrating empathy, technical aptitude, and professionalism in every interaction.
Benefits
- Competitive Monthly Salary
- Fully Paid Training on iRobot products and consumer electronics support protocols
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on jobs in Bulgaria
- Monthly Performance Bonus linked to service quality
- €1,500 Signing Bonus (one-time) for new hires
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
