German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

We are thrilled to offer an exceptional career opportunity for a German Speaking iRobot Support Specialist position in Bulgaria, working at the forefront of the consumer electronics industry. This role is perfect for a tech-savvy professional looking for high-quality German-speaking jobs within a dynamic, innovation-driven environment in Sofia.

Requirements

Native or fluent German (spoken and written) is absolutely essential for this role.
Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
Strong technical aptitude with a genuine passion for the consumer electronics sector.
Excellent communication skills and a customer-centric mindset.
Ability to work effectively on-site in a collaborative, multinational team environment.

Responsibilities

Provide high-level technical support for premium iRobot smart home devices via phone, email, and chat.
Troubleshoot connectivity, software, and hardware issues for customers in the German market.
Ensure an exceptional consumer electronics experience by resolving inquiries with precision and empathy.
Maintain detailed documentation of product issues and customer interactions in the support database.
Stay updated on the latest iRobot product releases and features to provide accurate, expert guidance.
Collaborate with internal departments to escalate complex technical feedback regarding consumer electronics performance.
Contribute to team goals by achieving key performance indicators related to support quality and resolution speed.