German Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is actively seeking motivated, customer-focused professionals for an exciting German Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working within a dynamic, internationally minded team that serves German-speaking clients across a wide range of sectors. If you are fluent in German and are looking for German-speaking jobs that combine professional growth with an enriching relocation experience, this role is tailor-made for you.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — all client-facing communication will be conducted in German.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• A strong customer service orientation with excellent interpersonal and communication skills suited to the Customer Support Services environment.
• Proficiency in English at a functional working level to facilitate internal team communication and training.
• Ability to work efficiently under pressure, manage multiple tasks simultaneously, and maintain a consistently positive and professional attitude.

Nice To Haves

• Previous experience in Customer Support Services, call centre operations, or a related client-facing role is advantageous but not strictly required — full training is provided.

Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest service standards in the Customer Support Services industry.
• Accurately identify, log, and resolve customer enquiries, complaints, and service requests in a timely and professional manner using internal CRM systems.
• Provide clear, empathetic, and solution-oriented communication to customers, ensuring first-contact resolution wherever possible.
• Collaborate closely with team leaders and cross-functional departments to escalate complex issues and ensure seamless end-to-end customer experiences.
• Maintain up-to-date knowledge of client products, services, policies, and procedures to provide accurate and consistent information to customers at all times.
• Contribute to a positive, performance-driven team culture by consistently meeting and exceeding individual KPIs and quality benchmarks.
• Participate actively in ongoing training sessions, coaching programmes, and team briefings to continuously improve your customer support skills and product knowledge.
• Document all customer interactions thoroughly and accurately in accordance with company data protection and compliance standards.

Benefits

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
• Fully Paid Training programme to ensure you are fully equipped and confident before you begin serving customers.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results every single month.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team.
• A structured career development pathway within a globally recognised recruitment and BPO organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed