Swedish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is actively hiring for a Swedish Speaking Jobs In Bulgaria position in Bulgaria, offering Swedish-speaking professionals a premium opportunity to launch or advance their career in the Customer Support Services industry. Based on-site in the vibrant capital city of Sofia, this role places you at the heart of a dynamic, international customer support environment where your Swedish language skills will be your greatest professional asset. If you are seeking Swedish-speaking jobs that combine competitive compensation, career growth, and an exciting European lifestyle, this is the opportunity you have been waiting for.

Requirements

• Native or fluent Swedish language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all Swedish-speaking jobs in our portfolio.
• Valid EU passport is mandatory for relocation and employment eligibility purposes.
• A solid command of English (B2 level or above) to communicate effectively within a multicultural international team environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated graduates are also welcome to apply.
• Excellent interpersonal and communication skills, with the ability to handle sensitive customer situations with patience, professionalism, and empathy.
• Strong computer literacy including familiarity with CRM platforms, Microsoft Office tools, and multi-channel communication software.
• Willingness to relocate to Sofia, Bulgaria and commit to an on-site working arrangement within a professional Customer Support Services environment.

Responsibilities

• Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest standards of service excellence.
• Accurately diagnose customer queries, complaints, and service requests, providing timely and effective resolutions in line with company service level agreements.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
• Collaborate closely with cross-functional teams including technical support, billing, and escalation departments to deliver seamless end-to-end customer experiences.
• Proactively identify trends in customer feedback and escalate recurring issues to the relevant teams to drive continuous service improvement.
• Adhere to all quality assurance guidelines, internal policies, and customer service protocols established by the Customer Support Services team.
• Represent the brand professionally and empathetically in every Swedish-language customer interaction, building trust and long-term customer loyalty.
• Participate actively in team meetings, training sessions, and coaching programs to continuously develop your customer support skills and product knowledge.

Benefits

• Competitive Monthly Salary benchmarked to the Bulgarian market and reflective of your experience and language skills.
• Fully Paid Training program delivered by industry experts to set you up for success from day one in Customer Support Services.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your time in Bulgaria.
• Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to make your move as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering exceptional customer support.
• €1,500 Signing Bonus (one-time) awarded to all new hires upon successful commencement of employment — our way of welcoming you to the Mercier Consultancy Group family.
• A vibrant, multicultural, and supportive team environment in one of Europe's most exciting and affordable capital cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed