Hebrew Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is proud to present an outstanding opportunity for Hebrew-speaking professionals seeking a dynamic and fulfilling Hebrew Speaking Jobs In Bulgaria position in Bulgaria within the Customer Support Services industry. Based on-site in the vibrant capital city of Sofia, this role places you at the heart of a fast-paced, customer-focused environment where your Hebrew language skills and passion for service excellence will be valued and rewarded every single day. Whether you are an experienced customer support professional or an ambitious newcomer to the industry, this is your gateway to an international career in one of Europe's most exciting and growing markets for Hebrew-speaking jobs.

Requirements

• Native or fluent Hebrew language skills (both spoken and written) are absolutely essential for this role — all candidate applications must demonstrate a high level of Hebrew proficiency.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A confident communicator with strong interpersonal skills and a genuine passion for delivering exceptional customer experiences within the Customer Support Services industry.
• Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software with ease and efficiency.
• A proactive, solution-oriented mindset with the ability to remain calm, professional, and empathetic under pressure in a fast-paced support environment.

Nice To Haves

• Prior experience in a customer support, call centre, helpdesk, or client-facing role is advantageous but not strictly required — full training will be provided to the right candidate.

Responsibilities

• Deliver high-quality customer support to Hebrew-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
• Handle customer enquiries, complaints, and requests efficiently and professionally, identifying the best solutions and following through to resolution with empathy and accuracy.
• Accurately log all customer interactions, feedback, and case notes into the company's CRM system, maintaining thorough and up-to-date records at all times.
• Collaborate closely with internal teams — including technical support, billing, and account management — to ensure seamless end-to-end customer experiences.
• Proactively identify recurring customer issues and escalate patterns to supervisors and quality assurance teams to drive continuous service improvement.
• Meet and consistently exceed individual and team KPIs, including first-contact resolution rates, customer satisfaction scores, and average handling times.
• Participate actively in ongoing training sessions, team briefings, and product knowledge updates to stay current with client offerings and service protocols.
• Represent the values of professionalism, integrity, and customer-centricity that define the Customer Support Services sector and Mercier Consultancy Group's partner clients.

Benefits

• Competitive Monthly Salary reflective of your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are confident, prepared, and set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package — including your return flight to Sofia, airport transfer, and hotel accommodation upon arrival — so your move to Bulgaria is completely stress-free.
• Monthly Performance Bonus rewarding your hard work, dedication, and outstanding results within the Customer Support Services team.
• €1,500 Signing Bonus (one-time) awarded to all new hires as a warm welcome to the Mercier Consultancy Group family.
• A supportive, multicultural, and energetic work environment where Hebrew-speaking professionals thrive and grow.
• And Much More — including career development opportunities, social events, and a clear pathway for progression within the organisation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed