Albanian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

We are actively seeking motivated and customer-focused Albanian-speaking professionals to fill this exciting Albanian Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or elevate your career within the Customer Support Services industry, working for a well-established international organisation that values your language skills and professional growth. If you are fluent in Albanian and are looking for Albanian-speaking jobs in a dynamic, multicultural work environment, this role is your gateway to an exceptional European lifestyle and a rewarding professional journey.

Requirements

• Native or fluent Albanian language skills (both spoken and written) are essential for this role — all Albanian-speaking jobs in Bulgaria require strong communication abilities in Albanian to serve our client base effectively.
• Valid EU passport (mandatory) — candidates must hold a European Union passport to be eligible for this position in Bulgaria.
• A good working knowledge of English is required for internal communication, training, and documentation purposes.
• Previous experience in Customer Support Services, call centre operations, helpdesk support, or a client-facing customer service role is highly desirable, though motivated candidates with strong interpersonal skills are also encouraged to apply.
• Proficiency with standard digital tools, including CRM platforms, email clients, and live chat software, along with a confident and adaptable approach to learning new systems.
• Excellent problem-solving abilities, a positive and empathetic attitude toward customers, and a genuine commitment to delivering outstanding service quality in every interaction.

Responsibilities

• Deliver high-quality customer support to Albanian-speaking clients via telephone, email, and live chat, ensuring every interaction reflects the highest professional standards of the Customer Support Services industry.
• Handle inbound and outbound customer enquiries efficiently, providing accurate information, troubleshooting assistance, and first-call resolution wherever possible.
• Log, track, and manage customer cases using internal CRM systems, maintaining detailed and accurate records of all customer interactions and outcomes.
• Escalate complex or sensitive customer issues to the appropriate internal teams or senior support specialists in a timely and structured manner.
• Proactively identify opportunities to improve the customer experience, sharing feedback and insights with team leaders to drive continuous service improvement.
• Adhere to all service level agreements (SLAs), quality benchmarks, and compliance standards set by the organisation and its clients.
• Collaborate effectively with a diverse, multicultural team of customer support professionals to maintain a positive, productive, and solutions-driven work environment.
• Participate in regular training sessions, performance reviews, and team briefings to remain up to date with product knowledge, policies, and best practices in customer support.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package
• Monthly Performance Bonus
• €1,500 Signing Bonus
• A structured career development path within a leading international Customer Support Services environment, with real opportunities for progression and promotion.
• Team social events
• Employee wellness initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed