Hungarian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking motivated and customer-focused Hungarian-speaking professionals to join a dynamic customer support services team based on-site in Sofia, Bulgaria. This position offers a genuine opportunity to build a rewarding international career in the customer support services industry, with full relocation assistance and a highly competitive compensation package. It is an ideal next step for fluent Hungarian speakers seeking jobs in Bulgaria, whether they are experienced customer service professionals or ambitious newcomers looking to launch their career in a global environment.

Requirements

• Native or fluent Hungarian language skills (both spoken and written) are essential for this role.
• Valid EU passport or EU citizenship is mandatory.
• A good command of English for internal communication and training purposes.
• Previous experience in customer support services, customer care, or a related client-facing role is advantageous but not strictly required.
• Strong interpersonal and communication skills with a genuine desire to assist and delight customers.
• Proficiency with basic computer applications and the ability to adapt quickly to new digital tools and platforms.
• A positive, solution-oriented mindset with the ability to remain composed and professional under pressure.

Responsibilities

• Deliver professional, high-quality customer support to Hungarian-speaking clients via telephone, email, and live chat channels.
• Handle customer enquiries, complaints, and service requests with efficiency, empathy, and professionalism in line with company standards.
• Accurately log and track all customer interactions using the designated customer relationship management (CRM) system.
• Identify customer needs and provide appropriate solutions, escalating complex cases to senior support staff when necessary.
• Maintain an up-to-date knowledge of products, services, and internal processes to deliver accurate and consistent information to customers.
• Collaborate closely with cross-functional teams to resolve customer issues in a timely and satisfactory manner.
• Consistently meet and exceed individual and team performance targets, including response times, customer satisfaction scores, and quality benchmarks.
• Contribute proactively to a positive, team-oriented workplace culture within the customer support services department.

Benefits

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training Programme to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your hard work and dedication
• €1,500 Signing Bonus (one-time payment for all new hires)
• Ongoing career development and internal progression opportunities within the customer support services sector
• A vibrant, multicultural work environment with colleagues from across Europe
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed