German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
About The Position
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading global brands. We are dedicated to providing seamless career transitions and are proud to facilitate this German Speaking Fitbit Products Support Specialist position in Bulgaria for candidates seeking excellence in the Fitness & Wellness sector. Job Overview We are searching for a passionate professional to join the fast-paced Fitness & Wellness industry as a support expert for premium wearable technology. This is one of the most exciting German-speaking jobs currently available, offering you the chance to provide top-tier assistance to Fitbit users while enjoying an elevated lifestyle in Europe.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- A genuine passion for the Fitness & Wellness industry and wearable technology.
- Excellent communication skills and a customer-centric mindset.
- Previous experience in technical support or customer service is highly advantageous for this German Speaking Fitbit Products Support Specialist position in Bulgaria.
Responsibilities
- Deliver exceptional customer support to German-speaking users regarding advanced Fitbit hardware and health-tracking software.
- Troubleshoot technical issues related to wearable device syncing, application connectivity, and data analytics.
- Educate users on the Fitness & Wellness benefits of their Fitbit devices to help them achieve their personal health goals.
- Maintain a deep knowledge base of the latest fitness technology trends to provide expert-level guidance.
- Document customer interactions with precision to assist in continuous product improvement and quality assurance.
- Collaborate with internal teams to resolve complex technical cases while maintaining high satisfaction scores.
- Represent the Fitbit brand with professionalism, ensuring every interaction aligns with their premium market identity.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- €1,500 Signing Bonus (one-time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
