Spanish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking motivated and customer-focused Spanish-speaking professionals for an on-site position in Sofia, Bulgaria. This role is with a leading customer support services organization that serves a diverse, international client base. The position offers a clear career pathway, competitive rewards, and an enriching lifestyle abroad, suitable for those already in Bulgaria or open to relocation.

Requirements

• Native or fluent Spanish language proficiency (both spoken and written) is essential for this role — all Spanish-speaking jobs in Bulgaria require strong communication skills at a professional level.
• Valid EU passport (mandatory requirement for employment eligibility).
• A good working knowledge of English is advantageous for internal communication and training purposes.
• Previous experience in customer support services, call centre operations, or a client-facing role is preferred but not strictly required — full training will be provided.
• Strong interpersonal skills, a positive attitude, and a genuine passion for helping customers resolve their queries effectively.
• Proficiency in basic computer applications and the ability to navigate CRM systems and digital support tools with ease.

Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets or exceeds service level standards.
• Accurately identify and resolve customer inquiries, complaints, and service requests in a timely, empathetic, and professional manner.
• Maintain thorough and up-to-date records of all customer interactions within the company's CRM platform, ensuring data integrity and compliance.
• Collaborate closely with internal teams, including technical support and account management, to escalate and resolve complex customer issues efficiently.
• Proactively promote product and service knowledge to customers, offering tailored solutions that enhance their overall experience and satisfaction.
• Adhere strictly to company policies, quality assurance frameworks, and regulatory guidelines within the customer support services environment.
• Participate actively in team briefings, training sessions, and performance reviews to continually develop skills and contribute to team goals.
• Identify recurring customer pain points and relay constructive feedback to supervisors to support ongoing process improvements across the support operation.

Benefits

• Competitive Monthly Salary aligned with industry standards in the Bulgarian market.
• Fully Paid Training programme to ensure you are fully prepared and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and results within the customer support services team.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining through Mercier Consultancy Group.
• A structured career development path within an internationally recognised organisation.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed