Danish Speaking Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional international experiences. We are currently seeking a motivated professional to join our team in an exclusive Danish Speaking Support Specialist position in Bulgaria. This is a unique opportunity to advance your career within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe's most dynamic capital cities.
Requirements
- Native or fluent Danish (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory for international applicants).
- Excellent written and verbal communication skills in English to facilitate cross-departmental collaboration.
- Ability to relocate to Sofia, Bulgaria, and integrate into a diverse, multicultural work environment.
Nice To Haves
- Previous experience in a professional Customer Support Services environment is considered a distinct advantage.
- Strong interpersonal skills with a passion for helping people and solving complex problems.
Responsibilities
- Provide high-quality technical and functional support to Danish-speaking clients via phone, email, and chat.
- Ensure all customer interactions adhere to the high-quality standards expected within the Customer Support Services industry.
- Analyze and troubleshoot user inquiries, providing accurate solutions to enhance customer satisfaction.
- Maintain detailed records of customer interactions within the company CRM system.
- Collaborate with international team members to share insights and improve service workflows.
- Stay updated on product developments to provide precise information during all client touchpoints.
- Represent the company professionally, acting as a brand ambassador for our international client base.
Benefits
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success in the Customer Support Services sector.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
- Monthly Performance Bonus linked to your productivity and service quality.
- €1,500 Signing Bonus (one-time) for successful hires.
- Excellent professional development opportunities and career advancement paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
