Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is actively seeking a motivated and customer-focused Croatian Speaking Support Specialist to join our dynamic team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Croatian-speaking professionals to launch or elevate their career within the customer support services industry, working in a vibrant, multicultural environment. If you are searching for rewarding Croatian-speaking jobs or exploring exciting jobs in Bulgaria, this Croatian Speaking Support Specialist position in Bulgaria offers an outstanding platform for long-term professional success.

Requirements

• Native or fluent Croatian language proficiency (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• A good working knowledge of English for internal communication and training purposes.
• Previous experience in customer support services, call centre operations, or a related client-facing role is highly advantageous.
• Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
• Proficiency with standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms.
• A proactive, solution-oriented mindset with the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately identify, diagnose, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
• Maintain comprehensive and precise records of customer interactions, cases, and resolutions within the company's CRM system.
• Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when necessary.
• Proactively follow up with customers to confirm issue resolution and ensure complete satisfaction with the support experience.
• Stay up to date with product knowledge, service updates, and internal processes to provide accurate and informed assistance to customers.
• Contribute to a positive, professional, and high-performance team culture within the customer support services environment.
• Meet and consistently exceed individual and team performance targets, including response time, customer satisfaction scores, and quality benchmarks.

Benefits

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training Programme to set you up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results.
• €1,500 Signing Bonus (one-time payment for new hires).
• A structured career development pathway within the customer support services industry.
• A multicultural, inclusive, and supportive work environment.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed