Spanish Speaking Front Office Coordinator

Athletico Physical Therapy•Melrose Park, IL

22d•$17 - $24

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). Spanish fluency is required. The position is full-time and offers an hourly base pay range of $16.60 to $23.50. The stated education requirement is a high school diploma or GED. The coordinator welcomes patients, handles intake and registration, verifies insurance and authorization requirements, explains financial responsibilities and payment options, collects payments, and manages clinic scheduling. The role monitors performance metrics, works with internal teams to address issues, uses EMR systems and reporting tools, communicates patient progress information to referral sources, supports patient and community activities, participates in training, and cross-trains Rehab Aides on front-office duties.

Requirements

Fluency in Spanish.
High school diploma or GED.
1–2 years of customer service experience.
Ability to read, write, and speak English proficiently.
Excellent customer service skills and the ability to resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency in Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
Strong organizational and time-management skills, with attention to detail and accuracy in data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.

Nice To Haves

1–2 years of healthcare administration experience.
Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.

Responsibilities

Deliver a welcoming front-office experience, resolve issues promptly, and support positive patient interactions.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain financial responsibilities, payment options, and digital tools such as the patient portal to patients.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access.
Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities in coordination with the clinical team.
Participate in ongoing training and cross-training programs for front-office operations.
Provide Rehab Aides with cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance.
Supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off and two floating holidays each year.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.