Spanish Speaking Patient Care Coordinator

Health Plus Management•Bronx, NY

About The Position

Health Plus Management (HPM), a physician support organization and clinical practice management company serving more than 50 locations across New York, New Jersey, and Connecticut, is seeking an energetic, patient-centric, and detail-oriented Patient Care Coordinator. The coordinator serves as a liaison between physicians and patients, welcoming patients and providing excellent customer service throughout their visits. The role includes educating patients about their treatment plans and responding compassionately to inquiries. The coordinator helps manage patient visits and treatment progress, schedules physician treatment plans, tracks referrals, supports patients in setting goals, assists with paperwork, and processes medical insurance information. The role also involves maintaining accurate patient records, protecting confidential information in compliance with HIPAA, and providing advocacy, information, and referral services. The position is full-time, Monday through Friday, 9 a.m. to 5 p.m., with pay of $20–$22 per hour.

Requirements

Bilingual in English and Spanish.
Excellent verbal and written communication skills.
Ability to deliver outstanding customer service and support a positive patient experience.
Ability to communicate compassionately with patients.
Exceptional organizational and time-management skills, including the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability.
Ability to focus on outcomes and work under pressure.
Solution-oriented mindset and willingness to take a hands-on approach.
Strong sense of urgency and focus in accomplishing tasks.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 25 pounds at times.

Nice To Haves

At least one year of relevant medical experience.
Knowledge of medical terminology and procedures, and the ability to converse confidently and intelligently with patients.
Knowledge of EMR systems.
Strong computer skills, including Windows programs and Microsoft Word and Excel.

Responsibilities

Provide outstanding customer service to every patient.
Coordinate patient visits to support progress with treatment plans.
Educate patients about treatment plans, practice policies, and financial responsibility.
Schedule physician treatment plans with patients.
Track referrals and treatment plans with patients.
Help patients set goals and identify problems when they are not meeting their goals.
Assist patients with paperwork when necessary.
Respond to patient inquiries compassionately and promptly.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Ensure compliance with physicians' treatment plans.
Maintain confidentiality of personal information in compliance with HIPAA.
Ensure patient demographics, insurance information, and other required information are entered in the system for follow-up and reporting.
Provide advocacy, information, and referral services to patients.
Back up other team members as needed.
Perform other duties as assigned.