Admissions Coordinator - Spanish Speaking
About The Position
Charlie Health’s Admissions Coordinator helps facilitate admissions for prospective clients and their families, serving as a first introduction to the organization and its virtual behavioral healthcare services. The role supports Charlie Health’s mission to connect people to personalized, life-saving mental health treatment and involves engaging with prospective clients, families, and referral sources. The coordinator manages a high volume of admissions activity while adhering to strict timelines and documentation standards. Performance is measured by key performance indicators, including admission rates, patient satisfaction scores, and time-to-admission metrics. The position requires bilingual fluency in Spanish and English and the ability to work a shift-based schedule.
Requirements
- Bilingual fluency in Spanish and English.
- Bachelor’s degree.
- 1–5 years of sales experience.
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles.
- Experience with Salesforce.
- Ability to work a shift-based schedule.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and Google Suite.
Nice To Haves
- Experience in healthcare admissions.
- Familiarity with HIPAA policies.
- Experience working with adolescents and young adults in a mental health context.
Responsibilities
- Handle a high volume of inbound and outbound calls from prospective clients, families, and referral sources with compassion, inclusivity, and professionalism.
- Build trust and rapport while gathering demographics, presenting problems, and treatment histories.
- Clearly explain financial policies, payment options, and potential financial assistance programs.
- Maintain accurate client records in Salesforce, including treatment consents and insurance information.
- Coordinate with internal teams to meet KPIs, including time-to-admission and client satisfaction.
- Communicate and coordinate consistently and promptly with prospective clients, families, and referral sources to advance clients into Charlie Health’s program.
- Maintain a thorough understanding of Charlie Health’s services, mission, and vision, and explain its individualized clinical model to clients and families.
Benefits
- Comprehensive benefits for full-time employees.
- Target performance-based bonus.
- Charlie Health pays in full for the required Florida fingerprint-based background check.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
