Spanish Speaking Patient Care Coordinator

Health Plus Management•Bronx, NY

About The Position

Health Plus Management (HPM), a physician support organization serving more than 50 locations across New York, New Jersey, and Connecticut, is seeking an energetic, patient-centric, detail-oriented Patient Care Coordinator. The coordinator serves as a liaison between physicians and patients, welcomes patients, and provides customer service throughout their visits. The role includes educating patients about their treatment plans and practice policies, responding compassionately to inquiries, coordinating appointments and follow-up, and supporting patients in achieving treatment goals. The position also involves handling patient and insurance information, maintaining confidentiality in compliance with HIPAA, and assisting other team members as needed. This is a full-time, Monday–Friday, 9 a.m.–5 p.m. position paying $20–$22 per hour.

Requirements

Bilingual in English and Spanish.
Excellent verbal and written communication skills.
Strong computer knowledge, including Windows programs and Microsoft Word and Excel.
Exceptional organizational and time-management skills, with the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability.
Ability to work under pressure and focus on outcomes.
A solution-oriented mindset and willingness to take on hands-on tasks.
Strong sense of urgency and focus in accomplishing tasks.
Ability to sit for prolonged periods and work at a computer.
Ability to lift up to 25 pounds at times.

Nice To Haves

At least one year of relevant medical experience.
Knowledge of medical terminology and procedures, and the ability to converse confidently and knowledgeably with patients.
Knowledge of EMR systems.

Responsibilities

Provide outstanding customer service to every patient.
Coordinate patient visits to support progress with treatment plans.
Educate patients about treatment plans, practice policies, and financial responsibilities.
Schedule physician treatment plans with patients.
Track patient referrals and treatment plans.
Help patients set goals and identify problems when they are not meeting their goals.
Assist patients with paperwork when necessary.
Respond to patient inquiries compassionately and promptly.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Ensure compliance with treatment plans created by physicians.
Maintain confidentiality of personal information in compliance with HIPAA.
Ensure patient information, including demographic and insurance details, is entered into the system for follow-up and reporting.
Provide advocacy, information, and referral services to patients.
Back up other team members as needed.
Perform other duties as assigned.