Bilingual Spanish Speaking Clinical Coordinator

Help at Home•New York, NY

4d•Onsite

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re hiring a fluent Bilingual Spanish/English Clinical Coordinator with scheduling or coordination experience in healthcare, hospitals, home health, or home care. If you’re organized, dependable, and thrive in a fast-paced environment, we want to meet you!

Requirements

Bilingual Spanish/English required.
Excellent organizational skills: ability to multitask and manage multiple responsibilities
Strong problem-solving skills
Excellent verbal communication skills, primarily on the telephone
Mature demeanor needed for directing others on cases
Better than average ability to use standard Microsoft Office software and scheduling software
Proficient with Microsoft Office Suite, Salesforce.com, HHAexchange.com
High school diploma or GED required.
Minimum of one (1) year of experience working in the health field or medical office environment.
Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for this population.
Sedentary – ability to remain in a stationary position for extended periods of time.
Ability to communicate effectively and clearly with others to exchange information.

Nice To Haves

Previous experience in schedule coordination, preferred.

Responsibilities

Coordinates client and employee schedules by understanding care plans, ordered frequency, and schedules patients/clients with the appropriate clinical team member(s).
Positively communicates with patients/clients and family, encouraging them to ask questions and helping them explore ideas and ways to improve their Help at Home experience creating Great Starts, Meaning Moments, and Great Days!
Communicates with patients/clients regarding satisfaction with employees and service.
Nurtures and maintains positive relationships with patients/clients.
Identifies opportunities to improve services to patients/clients, new and existing, using positive customer service techniques.
Reports situations involving complaints, incidents, or risk and injuries to employees immediately to the Clinical Manager.
Communicates regularly with direct care employees, noting good work performance, identifying problems, and communicating issues to the Clinical Manager.
Develops strong working relationships with patient/clients, field staff, internal ancillary office staff, case managers, and referral sources.
Creates and modifies system schedules accurately and timely, always maintaining up-to-date.
Runs reports from the system to enhance effectiveness of care delivery as required.
Participates in staff meetings and may provide reports in preparation for team conferences or as otherwise directed by the Clinical Manager/Director of Clinical Services.
Monitoring completion of visits and completed documentation and notifying Clinical Manager regarding any untoward trends identified.
May be on-call after hours for assigned Agency or service area as needed and assigned.
Light clerical and office duties as needed.