Bilingual Spanish Speaking Clinical Coordinator

Help at Home•New York, NY

3d•Onsite

About The Position

Help At Home is hiring a fluent Bilingual Spanish/English Clinical Coordinator for an on-site role in Brooklyn, New York. The position coordinates client and employee schedules based on care plans and ordered visit frequency, supports communication and service quality for clients and families, and maintains accurate scheduling and related system records. The role also works with direct care employees, clinical and office staff, case managers, and referral sources to support care delivery. The schedule is Monday through Friday, either 9:00 AM–5:00 PM or 9:30 AM–5:30 PM. The pay range is $22–$25 per hour, with weekly pay. The role may require after-hours on-call coverage when assigned.

Requirements

Fluent in Spanish and English.
High school diploma or GED.
At least one year of experience working in the health field or a medical office environment.
Excellent organizational skills, including the ability to multitask and manage multiple responsibilities.
Strong problem-solving skills.
Excellent verbal communication skills, primarily by telephone.
Mature demeanor suitable for directing others on cases.
Better-than-average ability to use standard Microsoft Office and scheduling software.
Proficiency with Microsoft Office Suite, Salesforce.com, and HHAexchange.com.
Ability to remain stationary for extended periods.
Ability to communicate clearly and effectively to exchange information.

Nice To Haves

Previous experience in schedule coordination.
Experience working with elderly or disabled people, or a compassionate attitude toward this population.

Responsibilities

Coordinate client and employee schedules according to care plans, ordered frequency, and appropriate clinical team assignments.
Communicate positively with clients and families, encourage questions, and help improve their experience with the agency.
Communicate with clients about satisfaction with employees and services, and maintain positive client relationships.
Identify opportunities to improve services using positive customer service techniques.
Immediately report complaints, incidents, risks, and employee injuries to the Clinical Manager.
Communicate regularly with direct care employees, recognize good performance, identify problems, and relay issues to the Clinical Manager.
Build working relationships with clients, field staff, internal ancillary office staff, case managers, and referral sources.
Create and modify system schedules accurately and promptly, keeping them up to date.
Run system reports to support effective care delivery as required.
Participate in staff meetings and provide reports for team conferences or as directed by the Clinical Manager or Director of Clinical Services.
Monitor completion of visits and documentation, and notify the Clinical Manager of concerning trends.
Provide after-hours on-call coverage for an assigned agency or service area when needed and assigned.
Perform light clerical and office duties as needed.