Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

22h • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated and customer-focused Spanish Speaking Customer Service Agent to join a thriving Customer Support Services team based on-site in Sofia, Bulgaria. This is an opportunity for Spanish-speaking professionals to launch or advance their career in the Customer Support Services industry, delivering outstanding assistance to Spanish-speaking customers across a range of channels. This position is ideal for those searching for Spanish-speaking jobs abroad or exploring jobs in Bulgaria.

Requirements

• Native or fluent Spanish language skills, both spoken and written, are essential for this role.
• Valid EU passport (mandatory requirement).
• A good command of English for internal communication and training purposes.
• Proficiency with computers and a confident ability to navigate digital tools, CRM platforms, and communication software.
• A positive, team-oriented attitude with a strong sense of professionalism and accountability.

Nice To Haves

• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous but not strictly required — full training is provided.
• Strong communication skills with a natural ability to listen, empathise, and resolve issues effectively.

Responsibilities

• Deliver prompt, professional, and empathetic customer support to Spanish-speaking clients via phone, email, and live chat channels.
• Accurately identify customer needs, troubleshoot issues, and provide effective solutions in line with company guidelines and Customer Support Services standards.
• Maintain detailed and precise records of all customer interactions using internal CRM and ticketing systems.
• Escalate complex or unresolved cases to the appropriate departments or senior support specialists in a timely manner.
• Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates.
• Stay up to date with product knowledge, service updates, and internal procedures to ensure the highest quality of customer assistance.
• Collaborate constructively with cross-functional teams to continuously improve the overall customer experience.
• Represent the company's values and brand standards in every customer interaction, contributing to a positive and professional service culture.

Benefits

• Competitive Monthly Salary commensurate with experience and performance
• Fully Paid Training
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus
• €1,500 Signing Bonus
• A vibrant, multicultural work environment with genuine career progression opportunities
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed