Russian Speaking Digital Trust and Safety Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a Russian Speaking Digital Trust and Safety Agent to join a high-impact team based on-site in Sofia, Bulgaria, working within the social media industry. This role is critical in maintaining the integrity, safety, and quality of a leading social media platform used by millions of Russian-speaking users. The ideal candidate is passionate about online safety, digital ethics, and content moderation within the social media space.

Requirements

• Native or fluent Russian language proficiency (both spoken and written) is essential for this role.
• Must have a valid EU passport.
• Previous experience in content moderation, trust and safety, customer support, or a related field within the social media or digital industry is highly advantageous.
• Strong critical thinking, analytical skills, and sound judgement when reviewing sensitive or complex content.
• Ability to work effectively in a high-volume, fast-paced environment while maintaining accuracy and consistency in decision-making.
• A high level of cultural awareness and sensitivity, particularly in relation to Russian-language social media communities and digital communication norms.
• Comfortable working with technology platforms and content management tools.
• Proficiency in English is considered an asset.

Responsibilities

• Review, assess, and action user-generated content on a social media platform in Russian language, ensuring strict compliance with community guidelines and platform policies.
• Identify and escalate harmful, abusive, or policy-violating content — including hate speech, misinformation, graphic material, and spam — in a timely and accurate manner.
• Investigate user reports and appeals related to accounts, posts, and interactions across the social media platform, delivering fair and well-reasoned outcomes.
• Collaborate closely with cross-functional trust and safety teams to develop a deeper understanding of evolving digital threats, trends, and platform risks in the social media landscape.
• Maintain detailed, accurate records of content decisions and escalations in accordance with internal quality standards and audit requirements.
• Participate actively in regular calibration sessions, team briefings, and training programmes to ensure consistent application of trust and safety policies.
• Contribute to the continuous improvement of content moderation processes by sharing insights and feedback with team leaders and quality assurance specialists.
• Support the development of a safer, more inclusive, and trustworthy social media environment for Russian-speaking communities worldwide.

Benefits

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time payment for new hires)
• A supportive, multicultural team environment within a thriving social media operation
• Clear career development pathways and professional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed