French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

18h • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated French Speaking iRobot Support Specialist to join the consumer electronics industry in Bulgaria. This role involves providing technical expertise and support to customers using iRobot's robotics technology. The position offers a unique opportunity to work with cutting-edge products and contribute to customer satisfaction.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for Bulgaria.
• A genuine passion for consumer electronics and modern technology.
• Excellent communication skills and a customer-centric mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to relocate to Sofia for this exciting French Speaking iRobot Support Specialist position in Bulgaria.

Responsibilities

• Deliver expert technical troubleshooting for a premium range of consumer electronics, specifically focusing on robotics solutions.
• Provide high-quality support via phone, email, and live chat to French-speaking users across Europe.
• Diagnose complex software and hardware issues related to iRobot products to ensure customer satisfaction.
• Document all interactions accurately within the CRM to maintain a seamless user experience.
• Educate customers on the features and maintenance of their devices to enhance their ownership experience.
• Stay up-to-date with the latest developments in the consumer electronics industry to provide relevant product advice.
• Collaborate with international teams to share feedback and improve support protocols.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics technology
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, airport transfer, and hotel accommodation)
• Performance-based Monthly Bonuses
• €1,500 Signing Bonus (one-time) for new hires
• Career development and advancement opportunities within the firm

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed