French Speaking Solutions Consultant - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment and BPO advisory firm dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing elite professionals for high-impact roles, bridging the gap between ambitious candidates and the most reputable firms currently offering jobs in Bulgaria. We are seeking an articulate and results-driven individual for a French Speaking Solutions Consultant position in Bulgaria. This role is a cornerstone of our client’s Customer Support Services division, where you will act as a vital point of contact, ensuring premium service delivery for French-speaking clients while advancing your career within the growing market for French-speaking jobs.
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Excellent communication skills with a focus on empathy and solution-oriented problem solving.
- Professional proficiency in English to collaborate within our international team structure.
- A proactive attitude and willingness to relocate for this exciting opportunity among the best jobs in Bulgaria.
Nice To Haves
- Previous experience in Customer Support Services or a client-facing environment is considered a distinct advantage.
Responsibilities
- Deliver exceptional omnichannel customer support to French-speaking clients within the Customer Support Services sector.
- Analyze complex user issues and provide tailored solutions to ensure high customer satisfaction and brand loyalty.
- Maintain accurate records of customer interactions within the CRM system to improve service efficiency.
- Collaborate with international teams to optimize communication strategies for French-speaking markets.
- Meet and exceed performance targets and quality KPIs inherent to this French Speaking Solutions Consultant position in Bulgaria.
- Continuously develop product knowledge to serve as an expert advisor to our diverse client base.
- Participate in ongoing training sessions to stay at the forefront of Customer Support Services industry trends.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- €1,500 Signing Bonus (one-time)
- Professional growth opportunities within the competitive landscape of French-speaking jobs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
