Spa & Wellness Manager

Four Seasons Hotels and Resorts•Palm Beach, FL

1d•Onsite

About The Position

The Spa & Wellness Manager leads the daily operations of the Spa, Fitness Center, and Retail Boutique, ensuring Four Seasons standards and a seamless luxury guest experience. The role oversees staffing, guest experience, wellness programming, retail initiatives, financial performance, and operational excellence, and works with resort leadership to develop innovative wellness offerings, drive revenue, and create exceptional experiences for guests and members. The position reports to Spa & Wellness Leadership. The manager oversees facility presentation and maintenance, health and safety compliance, team recruitment and development, personalized guest service, service recovery, wellness and retail initiatives, budgets and financial performance, inventory and cost control, marketing partnerships, promotions, events, and digital guest engagement. The role requires a full-time leadership schedule with flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs.

Requirements

2–4 years of management experience in a luxury spa, wellness, hospitality, or related environment.
Strong leadership and team development skills.
Passion for health, wellness, and luxury guest experiences.
Excellent communication, interpersonal, and guest engagement skills.
Strong business acumen, including understanding of budgeting, forecasting, and financial performance.
Strong organizational and time-management skills.
Innovative mindset and strong problem-solving abilities.
Familiarity with spa, fitness, retail, and wellness management systems.
Ability to read, write, and communicate effectively in English.
Valid authorization to work in the United States at the time of application.
Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs.

Nice To Haves

Bachelor's degree in Hospitality Management, Wellness, Business, or a related field; equivalent experience is considered.
Experience managing retail operations and wellness programming.
Additional languages are a plus.

Responsibilities

Oversee daily operations of the Spa, Fitness Center, and Retail Boutique, maintaining a seamless luxury experience.
Maintain the presentation, cleanliness, functionality, and ambiance of wellness facilities, coordinating with Housekeeping, Engineering, and other operational departments.
Ensure compliance with health, safety, sanitation, emergency response procedures, operational standards, policies, and service procedures.
Recruit, train, coach, and develop Spa, Fitness, and Retail team members; conduct performance evaluations and support professional development.
Foster excellence, accountability, continuous improvement, employee engagement, and retention; lead ongoing team training.
Design and oversee wellness programs and experiences tailored to guest needs and preferences.
Ensure personalized guest service, address feedback, and resolve service recovery opportunities promptly and effectively.
Identify and implement innovative wellness services, retail offerings, and guest experiences; monitor industry trends.
Assist with annual operating budgets and financial forecasts; monitor revenue, expenses, productivity, and profitability.
Manage inventory and cost controls while maintaining appropriate supply levels; analyze reports and identify improvements.
Support retail performance through product assortment, promotions, and merchandising.
Partner with Marketing and Commercial teams on promotional strategies and wellness campaigns.
Support special events, retail promotions, wellness activations, and brand partnerships.
Use digital platforms and guest engagement channels to promote offerings and increase awareness, engagement, and revenue.