Assistant Manager, Spa & Wellness

Four Seasons • Boston, MA

5d • Onsite

About The Position

The Assistant Manager, Spa & Wellness supports the Director of Spa & Wellness in leading and developing the Spa & Wellness team and in managing the Spa’s daily operations at Four Seasons Hotel One Dalton Street, Boston. The role helps ensure exceptional guest experiences, compliance with Four Seasons standards, and a clean, safe, well-maintained, operationally ready Spa. It also supports employee training and performance, scheduling and payroll processes, operational reporting, departmental policies and meetings, and collaboration across hotel departments. The position is based at the hotel’s Wellness Floor, a spa destination in Boston’s Back Bay. Visa sponsorship is not available; applicants must already be legally permitted to work in the United States.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership abilities, with a passion for service excellence.
• Solid understanding of spa operations, treatments, wellness services, and luxury guest expectations.
• Proficiency in Microsoft Office applications.
• Ability to multitask, prioritize effectively, and perform in a fast-paced environment.
• Strong attention to detail and organizational skills, with a commitment to high operational standards.
• Must already be legally permitted to work in the United States; visa sponsorship is not available.

Nice To Haves

• Previous supervisory or leadership experience in a luxury spa, wellness, hospitality, or related environment.
• Experience with OneDrive and Book4Time.
• Previous Spa & Wellness leadership experience in a luxury hotel or resort.
• Experience coaching and developing teams to achieve service and business objectives.
• Knowledge of spa booking platforms and wellness industry best practices.

Responsibilities

• Assist the Director of Spa & Wellness with leadership, supervision, and development of Spa & Wellness team members.
• Support daily Spa operations, ensuring exceptional guest experiences and adherence to Four Seasons standards.
• Onboard, train, coach, and develop employees, promoting continuous learning and engagement.
• Prepare team schedules, monitor productivity, assist with payroll processes, and support performance management.
• Inspect Spa facilities for cleanliness, maintenance, and operational readiness, and follow up on deficiencies.
• Promote a safe and healthy environment for guests and employees through safety awareness and compliance with company policies and procedures.
• Review guest feedback, identify improvement opportunities, and implement solutions to enhance the guest experience.
• Maintain accurate departmental records, reports, and operational statistics.
• Assist in developing and implementing departmental policies, procedures, and training materials.
• Support performance reviews with timely coaching, feedback, and development opportunities.
• Participate in and lead departmental meetings, keeping employees informed about company initiatives, operational changes, and business goals.
• Maintain ongoing communication with the Director of Spa regarding operations, employee performance, and guest concerns.
• Collaborate with other hotel departments to support hotel operations and enhance the guest journey.

Benefits

• Zero-cost medical, dental, and vision insurance for employees and eligible dependents after 30 days.
• Complimentary life insurance.
• Matched 401(k) retirement plan after 1 year.
• Employee travel program after 6 months.
• Complimentary daily employee meals.
• Discounted parking and public transportation.
• Complimentary laundry.
• Paid time off, holidays, personal days, and floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed