Assistant Manager, Spa & Wellness

Four Seasons Hotels and Resorts • Boston, MA

6d • $76,500 - $82,239 • Onsite

About The Position

The Assistant Manager, Spa & Wellness supports the Director of Spa & Wellness in leading and developing the Spa & Wellness team and overseeing the Spa’s daily operations at Four Seasons Hotel One Dalton Street, Boston. The role helps ensure exceptional guest experiences, compliance with Four Seasons standards, and the cleanliness, maintenance, safety, and operational readiness of Spa facilities. It also supports staff scheduling, training, coaching, payroll processes, performance management, departmental records, meetings, and operational improvement. The Assistant Manager maintains communication with the Director of Spa and collaborates with other hotel departments to support overall operations and the guest journey.

The position calls for strong service, leadership, communication, organizational, and multitasking skills, along with an understanding of spa operations, treatments, wellness services, and luxury guest expectations. Previous leadership experience in a luxury spa, wellness, hospitality, or related setting is preferred. The role is based at Four Seasons Hotel One Dalton Street, Boston. Visa sponsorship is not available; applicants must already be legally permitted to work in the United States.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership abilities, with a passion for service excellence.
• Previous supervisory or leadership experience in a luxury spa, wellness, hospitality, or related environment preferred.
• Solid understanding of spa operations, treatments, wellness services, and luxury guest expectations.
• Proficiency in Microsoft Office applications.
• Ability to multitask, prioritize effectively, and perform in a fast-paced environment.
• Strong attention to detail and organizational skills, with a commitment to high operational standards.
• Must already be legally permitted to work in the United States; visa sponsorship is not available.

Nice To Haves

• Experience with OneDrive and Book4Time.
• Previous Spa & Wellness leadership experience in a luxury hotel or resort.
• Experience coaching and developing teams to achieve service and business objectives.
• Knowledge of spa booking platforms and wellness industry best practices.

Responsibilities

• Assist the Director of Spa & Wellness with leadership, supervision, and development of Spa & Wellness team members.
• Support daily Spa operations, exceptional guest experiences, and adherence to Four Seasons standards.
• Onboard, train, coach, and develop employees, promoting continuous learning and engagement.
• Prepare team schedules, monitor productivity, assist with payroll processes, and support performance management.
• Inspect Spa facilities and follow up on cleanliness, maintenance, operational readiness, or other deficiencies.
• Promote a safe and healthy environment through safety awareness and compliance with company policies and procedures.
• Review guest feedback, identify improvement opportunities, and implement solutions to enhance the guest experience.
• Maintain accurate departmental records, reports, and operational statistics.
• Assist in developing and implementing departmental policies, procedures, and training materials.
• Support performance reviews with timely coaching, feedback, and development opportunities.
• Participate in and lead departmental meetings to keep employees informed about company initiatives, operational changes, and business goals.
• Communicate operational updates, employee performance, and guest concerns to the Director of Spa.
• Collaborate with other hotel departments to support overall hotel operations and enhance the guest journey.

Benefits

• Zero-cost medical, dental, and vision insurance for the employee and eligible dependents after 30 days.
• Complimentary life insurance.
• Matched 401(k) retirement plan after one year.
• Employee travel program after six months.
• Complimentary daily employee meals.
• Discounted parking and public transportation.
• Complimentary laundry.
• Paid time off, holidays, personal days, and floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed