Spa Supervisor - Full-Time weekends required

HEI Hotels and Resorts•Minneapolis, MN

6d•Onsite

About The Position

The Spa Supervisor oversees The Spa and schedules and implements spa resources to support compliance with spa industry guidelines and hotel policies, deliver quality guest service, and maximize departmental profits. The position works with spa staff and hotel leadership to adjust staffing to business levels, supports guest complaint resolution, and helps maintain financial and inventory controls. The supervisor must also be able to assist with front desk and attendant operations as business needs require. Hotel experience and Book4Time experience are preferred.

Requirements

Ability to organize work, be flexible, and take a problem-solving approach to duties.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Complex mathematical skills and considerable calculator skill to prepare complex calculations without error.
Ability to move significant distances between and within buildings on the property, with or without reasonable accommodation.
Ability to observe performance, detect signs of emergency situations, and respond appropriately.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Availability to work weekends is required.

Nice To Haves

Hotel experience.
Book4Time experience.

Responsibilities

Schedule spa staff to support quality guest service and maximize profits based on business levels.
Provide input on interviewing, hiring, training, motivating, and performance evaluation recommendations based on staff interactions and observed performance.
Communicate clear direction to staff verbally and in writing.
Take direction from the Director and/or Manager regarding business levels and hotel occupancy, and recommend staffing adjustments accordingly.
Support the handling of guest complaints by researching issues and developing effective solutions and negotiating results.
Follow established budgeting, forecasting, cost, and inventory controls.
Assist with front desk and attendant operations as needed based on business needs.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.