Spa Activities Supervisor (Full Time)

Agua Caliente Casinos•Palm Springs, CA

6d•Onsite

About The Position

The Spa Activities Supervisor oversees spa front desk operations, locker room attendants, providers, and PM cleaners, helping ensure a positive and productive work environment. The role includes staff scheduling, annual job reviews, training and development, guest service and complaint resolution, appointment and group booking coordination, cashiering, cash handling, refunds, and gift card issuance. The supervisor works with the team to increase service and retail revenue through upselling and suggestive selling, and covers shifts when needed. The position reports directly to the manager and/or director and may act as manager on duty in their absence. The supervisor is expected to uphold Forbes 5-star standards and ACE initiatives, follow departmental procedures, maintain confidentiality, attend staff meetings, and communicate operational or safety concerns. The role requires flexible hours, including most holidays and weekends and both shifts. It also involves assisting at other spa stations, the fitness center, or pool cabana when needed, and ensuring staff receive required breaks and lunch periods.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Required cashiering, computer, and hotel/spa experience.
Must be able to stand, move, and work throughout the office area and properties, including walking up to 1½ miles, climbing stairs, and sitting at a desk or workstation for the duration of the shift.
Must be able to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
Must have sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.
Must be able to work flexible hours, including most holidays and weekends and both shifts.

Nice To Haves

Two years of spa customer and operations experience preferred.
Cashier, computer, and hotel/spa experience preferred.

Responsibilities

Oversee spa front desk, locker room attendants, providers, and PM cleaners.
Create weekly schedules for spa team and women’s/men’s spa technical staff, obtain manager approval, and meet posting deadlines.
Schedule front desk staff, providers, attendants, and PM cleaners to meet budgetary guidelines and guest demand.
Train and develop spa front desk staff, with emphasis on smart bookings and accurate accounting procedures.
Conduct annual job reviews and help maintain a positive and productive work environment.
Provide guest service, explain services and processes, verify appointments, and resolve guest complaints and other front-desk issues.
Schedule individual services accurately and consistently, and handle cancellations in accordance with the cancellation policy.
Attend pre-cons and handle group bookings, billing procedures, and sales opportunities.
Maintain accurate cashiering and personal bank responsibilities; present the bank for auditing when applicable.
Supervise refunds and issue gift cards; process gift card purchases and refunds in InfoGenesis.
Promote treatment and retail sales through upselling and suggestive selling.
Monitor service openings, anticipate operational issues, and balance books.
Answer telephone calls courteously within three rings and use the assigned script to ask guests about therapist gender preference.
Follow department opening and closing procedures, review the departmental memo book daily, and attend scheduled staff meetings.
Report unsafe equipment, practices, guest reactions, and supply needs to the appropriate manager; resolve issues when possible.
Coordinate staff break coverage and ensure mandatory breaks and lunch periods are provided.
Cover shifts when others are unavailable and assist at spa stations, the fitness center, or pool cabana as needed.
Act as manager on duty in the Spa Manager’s or Spa Director’s absence and perform requested Spa Manager duties.
Maintain a professional appearance, follow workplace conduct and confidentiality expectations, and comply with applicable Tribal Ordinances, Regulations, ACCRM, internal controls, and standard operating procedures.