Spa Supervisor - Full-Time weekends required

HEI Hotels & Resorts•Minneapolis, MN

8d•$21 - $25•Onsite

About The Position

The Spa Supervisor provides supervision of the spa, effectively scheduling and implementing resources to support compliance with spa industry guidelines and hotel policies, deliver quality guest service, and maximize departmental profits. The role includes scheduling staff according to business levels, supporting front desk and attendant operations, and assisting with guest complaints and conflict resolution. The supervisor takes direction from the Director and/or Manager regarding business levels and hotel occupancy and recommends staffing adjustments.

Requirements

Requires organization, flexibility, and a problem-solving approach to duties.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Complex mathematical skills and considerable skill using a calculator to prepare complex calculations accurately.
Ability to be mobile for significant distances between and within buildings on the property, with or without reasonable accommodation.
Ability to observe performance, detect signs of emergency situations, and respond appropriately.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.
Book4Time experience preferred.

Responsibilities

Schedule spa staff to ensure quality guest service and maximize profits based on business levels.
Provide input regarding staffing, including interviewing, hiring, training, motivating, and performance evaluations based on staff interactions and observed performance.
Communicate verbally and in writing to provide clear direction to staff.
Take direction from the Director and/or Manager regarding business levels and hotel occupancy, and recommend staffing adjustments accordingly.
Support the handling of guest complaints, conduct research to develop effective solutions, and negotiate results.
Follow established budgeting, forecasting, cost, and inventory controls.
Assist with front desk and attendant operations as needed based on business needs.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.