Spa Activities Supervisor (Full Time) (37673)

Agua Caliente Casinos•Palm Springs, CA

About The Position

The Spa Activities Supervisor oversees spa front desk operations, locker room attendants, providers, and PM cleaners. The role includes staff scheduling and development, annual job reviews, guest service and complaint resolution, cashiering and personal bank responsibilities, appointment scheduling, refunds, and gift card issuance. The supervisor helps increase revenue through service and retail upselling, covers shifts when needed, and serves as manager on duty in the Spa Manager or Spa Director’s absence. The position reports directly to the manager and/or director. The supervisor is expected to uphold Forbes 5-star standards and ACE initiatives, provide excellent service to guests and internal clients, and maintain confidentiality and professional conduct. Duties include coordinating schedules and break coverage, training front desk staff, attending pre-cons and managing group bookings, ensuring accurate bookings and billing, and following departmental procedures and applicable Tribal ordinances, regulations, internal controls, and standard operating procedures. The role requires flexible hours, including most holidays and weekends and both shifts. The work is typically based in an office environment but may involve working in the casino environment, where noise can increase and smoke may be present. Physical duties include standing, moving throughout the office and properties, walking up to 1½ miles, climbing stairs, sitting at a workstation, and intermittently moving items weighing at least 25 pounds.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Required cashiering and computer skills, and hotel/spa experience as stated in the qualifications.
Ability to stand, move, and work throughout office areas and properties; walk up to 1½ miles; climb stairs; and sit at a desk or workstation for the duration of a shift.
Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds on an intermittent basis.
Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.
Ability to work flexible hours, including most holidays and weekends and both shifts.

Nice To Haves

Two years of spa customer and operations experience preferred.
Cashier, computer, and hotel/spa experience preferred.

Responsibilities

Oversee spa front desk staff, locker room attendants, providers, and PM cleaners, promoting a positive and productive work environment.
Create weekly schedules for spa team members and women’s/men’s spa technical staff, obtain manager approval, and meet posting deadlines.
Schedule front desk staff, providers, attendants, and PM cleaners in line with budget guidelines and guest demand.
Ensure staff receive mandatory breaks and meal periods by coordinating coverage.
Train and develop front desk staff, ensuring smart bookings and accurate accounting procedures.
Act as manager on duty in the Spa Manager or Spa Director’s absence and perform requested Spa Manager duties as needed.
Provide friendly, service-oriented guest assistance, including greeting guests, explaining services, verifying appointments, and resolving complaints and other guest situations.
Schedule individual services accurately and consistently, verify appointment details, and use individual logins.
Monitor service openings, support sales of treatments and spa/fitness retail products, and encourage upselling and suggestive selling.
Handle cashiering, personal bank responsibilities, book balancing, refunds, gift card purchases and issuance, and any required end-of-day bank audits.
Handle cancellations accurately while enforcing the cancellation policy.
Attend pre-cons and handle group bookings, billing procedures, and bookings while maximizing sales.
Cover shifts when other team members are unavailable and assist at fitness center, pool cabana, and other spa stations as needed.
Answer telephone calls courteously with the appropriate greeting within three rings.
Communicate supply needs to the Spa Manager in writing and report unsafe equipment, practices, or guest reactions.
Understand and perform department opening and closing procedures; attend staff meetings and read the departmental memo book daily.
Maintain professional appearance, confidentiality, and appropriate workplace conduct; avoid gossip and inappropriate discussions.
Adhere to applicable Tribal ordinances and regulations, ACCRM, the spa’s system of internal controls, and standard operating procedures.