Supervisor Spa- Full Time, Salon/Spa (Harrah's SoCal)

Harrah's Resort Southern California•Valley Center, CA

About The Position

The Supervisor Spa oversees the daily performance and operations of the spa and assists the Spa Manager with day-to-day operations. The role includes scheduling, overseeing team member performance, merchandising, guest service, and stockroom operations. The supervisor supports buying and product selection, monitors product trends and inventory flow, and develops and enforces visual merchandising standards. The position also supports staffing, training, employee relations, service quality, and compliance with company, departmental, and applicable laws.

Requirements

At least 2 years of recent supervisory experience in a spa or similar setting.
Experience scheduling staff and guest appointments.
Demonstrated ability to maintain consistent, high-quality service levels.
Excellent interpersonal, customer service, communication, team-building, and problem-solving skills.
Ability to work well with coworkers and as part of a team.
Well-groomed appearance.
Ability to work independently.
Ability to converse with customers and employees and speak distinctly and persuasively.
Ability to write memos, letters, and reports.
Ability to understand, interpret, and analyze written and financial reports.
Ability to understand and analyze abstract concepts.
Ability to work any shift, up to 12 hours at a time if required.
Ability to operate a computer, 10-key calculator, telephone, fax, and copier.
Ability to continuously maneuver in and around the stores and casino/hotel.
Ability to read, write, and understand English.

Nice To Haves

Visual merchandising and buying experience.
Previous budget experience.

Responsibilities

Greet and assist customers, promote sales, and maintain good public relations.
Work with buyers on merchandise reorders and customer requests.
Collaborate with staff and merchandisers to develop display techniques.
Screen, interview, and select new employees.
Maintain staffing levels to maximize service delivery and efficient operations.
Conduct pre-shift meetings.
Train, coach, and retrain employees; establish standards and hold employees accountable for meeting them.
Develop and maintain positive working relationships with employees.
Handle guest and employee complaints and take action to resolve issues or concerns.
Participate in spa walk-throughs.
Facilitate in-store training and product knowledge seminars.
Provide employees with adequate training and tools to perform their duties.
Ensure employees consistently follow company and department policies and procedures.
Meet attendance requirements and adhere to departmental and company policies.
Assist the Spa Manager with performance reviews.
Promote safe work practices and coach and train staff to address safety concerns.
Handle employee complaints or grievances and recommend or administer disciplinary action.
Monitor compliance with federal, state, and gaming laws.
Build and maintain effective vendor relationships.
Assist the Spa Manager with product selection and purchasing.
Identify product trends, such as demand and sell-through, and work with the Spa Manager on recommended actions and strategies.
Ensure efficient product flow and PAR levels, from ordering and receiving through processing and merchandising.
Develop effective visual merchandising strategies and enforce visual presentation standards.