Spa Supervisor

Zachry Corporation•San Antonio, TX

1d•Onsite

About The Position

The Spa Supervisor oversees daily spa operations at The Monarch San Antonio, including reservations, guest check-in and checkout, guest services, locker rooms, salon services, and treatment providers. The role provides courteous, efficient, and personalized service, supports spa desk operations, and helps ensure guest satisfaction in keeping with the hotel’s luxury hospitality standards. The supervisor oversees spa team members and supports the Spa Director with operational needs across spa areas. Duties also include managing appointments, explaining treatments and policies, promoting retail merchandise, processing billing, assisting with inventory and training, maintaining guest-ready spaces, and responding professionally to guest needs and service concerns. The position supports spa marketing and promotional initiatives and follows hotel service and safety standards.

Requirements

High school diploma.
At least two years of spa or hospitality experience.
Excellent verbal communication skills in English.
Strong interpersonal, organizational, and professional skills.
Exceptional guest service skills and strong attention to detail.
Ability to respond quickly to issues and guest needs, use sound judgment, and take initiative.
Ability to handle multiple tasks, adapt to changing priorities, and remain calm in high-volume or stressful situations.
Computer literacy and ability to work with spa reservation, retail, and inventory systems.
Knowledge of spa services, treatments, retail operations, and inventory practices.
Energetic, enthusiastic, and motivational approach to supporting spa team members.
Professional appearance and adherence to hotel grooming and uniform standards.
Ability to perform frequent walking, bending, reaching, pushing, pulling, and lifting or carrying items up to 40 pounds.
Flexibility to work schedules that support a seven-day-a-week hospitality operation.

Nice To Haves

College degree.
Experience in a resort or wellness-related field.
CPR certification.
Additional language skills.
Creative approach to spa marketing and promotions.

Responsibilities

Oversee daily spa operations, including the front desk, guest services, locker rooms, salon, and treatment areas.
Supervise spa team members, including front desk coordinators, spa attendants, massage therapists, estheticians, nail technicians, and hair stylists.
Provide courteous, efficient guest service from arrival through checkout and support spa desk operations.
Book, change, cancel, and confirm spa and salon appointments using the spa reservation system, and explain reservation policies to guests.
Explain spa treatments, service menus, and packages and respond to guest questions and requests.
Promote and sell retail merchandise and assist guests with retail purchases.
Process billing and posting for spa and retail services, and report overages or shortages to the supervisor.
Assist with laundry and keep locker rooms, lounge areas, salon, retail areas, and treatment rooms tidy, stocked, and guest-ready.
Assist with inventory, staff training, and financial reports.
Support the Spa Director with operational needs across all spa areas.
Respond quickly and professionally to guest needs and service concerns, remaining calm during busy or stressful periods.
Support spa marketing and promotional initiatives.
Follow hotel service and safety standards, use required personal protective equipment properly, and report damaged or defective equipment.
Maintain regular and dependable attendance and support a hospitable, service-focused environment.
Perform other duties as requested by the Spa Director to support spa operations.