Spa & Store Manager

BIOLOGIQUE RECHERCHE•West Hollywood, CA

26d

About The Position

The Spa & Store Manager leads the spa’s day-to-day operations, delivering exceptional service, growing retail sales, improving team performance, and ensuring an elevated guest experience aligned with luxury brand standards. The role combines strategic leadership with hands-on oversight of staff, systems, inventory, and guest relations in a polished, detail-oriented, service-driven environment. The manager develops and executes sales and customer-service strategies, monitors business performance, and leads initiatives to improve sales, client loyalty, service quality, and operational efficiency. They oversee spa operations, inventory and supplies, staffing, scheduling, payroll, training, and the guest environment while supporting a high-performing team and maintaining the brand’s luxury service philosophy.

Requirements

At least 4 years of management experience in a high-end spa or luxury retail environment.
Exceptional customer-service orientation, emotional intelligence, and discretion.
Strong leadership presence and ability to inspire and motivate diverse teams.
Keen attention to detail and operational discipline.
Master proficiency in performing advanced facial treatments and services, and product knowledge of premium skincare brands.
Excellent verbal, written, consultative, and presentation communication skills.
Ability to manage multiple projects and tasks with attention to detail.
Strong initiative and resourcefulness, with the ability to solve problems independently.
Excellent time-management skills and scheduling experience.
Professionalism, discretion, etiquette, and adherence to luxury service standards.
Familiarity with programs, applications, systems, and platforms, especially POS and booking systems, digital scheduling platforms, and Office.
Proven ability and track record of driving revenue, clienteling, and strong KPIs.

Nice To Haves

Bachelor’s degree preferred; equivalent professional experience accepted.

Responsibilities

Develop and execute spa sales and customer-service strategies, collaborating cross-functionally on retail initiatives that drive sales, brand equity, and client loyalty.
Project daily and weekly sales targets, communicate goals to estheticians and coordinators, execute retail activations, maximize cabin occupancy, and focus on sell-through of top SKUs in line with corporate business-mix objectives.
Monitor and analyze key performance metrics and product and service reporting; foster productivity and accountability.
Manage weekly, monthly, quarterly, and annual spa performance across sales, services, and events, and recommend actions to improve results.
Meet regularly with team members individually and as a group to review goals, successes, challenges, and engagement.
Collaborate with stakeholders on feedback about services, products, events, initiatives, clienteling, client experience, and business performance; develop location-specific business and action plans.
Establish and maintain departmental operating guidelines and implement ongoing staff training.
Oversee inventory and supply-chain processes, including ordering, cost controls, and asset management, while maintaining availability and budget adherence.
Use spa management systems and software to improve operational efficiency.
Support corporate partners and the Regional Manager with recruiting, onboarding, coaching, and developing the spa team.
Manage scheduling, performance evaluations, compliance with labor policies including meal breaks, and timely payroll execution.
Lead regular team meetings to communicate priorities, brand standards, upselling opportunities, and service expectations.
Promote a collaborative and respectful work culture through clear expectations, regular feedback, and morale-building leadership.
Welcome and assist clients warmly, knowledgeably, and discreetly as an ambassador for the spa experience.
Monitor client feedback and implement service improvements consistent with the brand’s luxury service philosophy.
Maintain a safe, serene, and meticulously clean spa environment that reflects the brand’s premium positioning.