Spa & Salon Receptionist - FT

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Spa & Salon Receptionist answers incoming calls, books appointments, and provides courteous, high-quality service to spa and pool guests. The role supports reception and administrative operations while helping maintain safe, sanitary, and well-stocked locker room, pool, spa, and exercise areas. All duties must be performed in accordance with Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. The position operates within a 24-hour schedule, with hours determined by that schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Experience handling money and operating a cash register.
Excellent knowledge of English grammar, punctuation, and spelling.
Computer proficiency with office programs, including Microsoft Word; must have the computer skills needed to operate the SpaSoft system and spreadsheets.
Must present a professional appearance and demeanor when dealing with the public.
Excellent communication skills.
Ability to write routine correspondence and speak effectively with the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to climb or balance; stoop, kneel, crouch, or crawl.
Must be able to lift spa and exercise equipment.
Must be able to stand, walk, and move through all areas of the casino and resort.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

Three to five years of administrative or clerical work experience preferred.
Spa or salon experience preferred.

Responsibilities

Greet guests in a cordial and professional manner.
Answer incoming calls, book appointments, take accurate messages, transfer calls when appropriate, and resolve problems or provide requested information.
Listen to and resolve customer complaints and problems.
Receive payments and record receipts for services.
Receive, open, and distribute incoming mail when directed.
Maintain supply inventory and requisition items weekly or as needed.
Maintain departmental and administrative records and files.
Keep current records of staff schedules and availability.
Maintain the lobby or reception area, including caring for plants and straightening magazines.
Provide information about the establishment, departments, employees, and services.
Assist and instruct spa guests in the proper and safe use of equipment as needed.
Ensure locker room, pool, spa, and exercise areas are stocked with complimentary guest amenities.
Collect soiled linens and replenish areas with fresh supplies.
Clean locker room, pool, shower, Jacuzzi, steam room, exercise, and cardiovascular areas to keep them sanitary and safe.
Maintain records of water and pool conditions, emergency medical treatments, and other relevant incidents.
Inspect recreational equipment for safety hazards, damage, or wear.
Assist department managers as needed.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner with patrons, supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.