Spa Receptionist
About The Position
The Spa Receptionist is responsible for the spa reception area and delivers welcoming, professional guest service in person and over the phone. The role books and manages appointments, answers questions about spa services and products, checks guests into the computer system, processes charges, and introduces guests to spa facilities. The receptionist also supports the spa’s retail sales and service, maintains retail displays, and keeps lounge and locker areas clean, orderly, and stocked with amenities. The role supports daily spa operations, follows opening and closing procedures, attends required training and meetings, and demonstrates Westgate’s values of Passion, Integrity, and Work Ethic and the Principles of Service and Serenity Spa service philosophy.
Requirements
- High school diploma or GED.
- No previous spa experience is necessary.
- Must be highly trainable and able to work alone.
- Attendance at product and service training courses is required.
- Arrive on time and maintain a positive, professional attitude.
Responsibilities
- Open and close the spa in accordance with Standard Operating Procedures.
- Accurately book, modify, and cancel appointments and review and adjust schedules as needed.
- Welcome and acknowledge guests and provide exceptional service in person and over the phone.
- Provide information about spa services, treatments, packages, retail products, promotions, amenities, and operating hours.
- Orient guests to the spa, issue lockers, robes, and sandals, and assist guests throughout their visit.
- Address guest questions, concerns, requests, and product returns professionally.
- Keep the spa environment, including lounge and locker areas, clean, safe, organized, and fully stocked.
- Monitor inventory and notify management when supplies need replenishment.
- Assist with laundry and other daily operational tasks as needed.
- Operate spa computer systems, maintain an accurate Spa Desk Bank, and perform related administrative duties.
- Promote retail products, spa services, promotions, and special offers while contributing to monthly sales goals.
- Help guests select retail products and support merchandising, including seasonal displays.
- Attend required training sessions and staff meetings.
- Communicate guest, staff, or facility concerns requiring management attention.
- Work independently, remain at assigned work areas as required, and assist with all aspects of spa operations.
- Demonstrate Westgate’s core values and support the Westgate Principles of Service and Serenity Spa service philosophy.
- Perform other duties as assigned.
Benefits
- Highly discounted Epic Locals Ski Pass, while supplies last.
- Free ski, snowboard, and mountain bike equipment rentals.
- Free garage parking.
- Meals in the Team Member Breakroom for $2.00.
- 401(k) with company match.
- Daily Pay access to earnings.
- Wellness programs.
- Tuition assistance.
- Employee Assistance Program (EAP).
- Pet insurance.
- Loyalty Program discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
- Low-cost gym membership.
- David A. Siegel Legacy Scholarship, with one scholarship of up to $40,000 awarded each year to one eligible dependent of a current Team Member.
- Career growth and advancement opportunities.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
