Spa Receptionist

Westgate Resorts•Park City, UT

About The Position

The Spa Receptionist is responsible for the spa reception area and for providing personal, high-quality service to guests. The role includes welcoming guests in person and by phone, answering questions about spa services and products, booking and managing appointments, checking guests into the computer system, and processing charges for services. The receptionist orients guests to spa facilities, issues lockers, robes, and sandals, and assists them throughout their visit. The position also helps maintain clean, safe, organized, and fully stocked lounge, locker, and retail areas; monitors inventory and alerts management when supplies need replenishing; and assists with laundry and other daily operations. The receptionist promotes and sells retail products, services, and special offers, helps guests choose products, and supports merchandising and monthly sales goals. Additional duties include opening and closing the spa according to procedures, maintaining the Spa Desk Bank and administrative records, attending required training and meetings, communicating concerns to management, and assisting with spa operations as needed. The role requires demonstrating Westgate’s values and service philosophy, punctuality, and a positive, professional attitude.

Requirements

High school diploma or GED.
Able to learn the role; no previous spa experience is necessary.
Able to work alone.
Attendance at required product and service training courses.
Punctuality and a positive, professional attitude.

Responsibilities

Open and close the spa in accordance with Standard Operating Procedures.
Welcome and acknowledge guests in person and by phone, and provide exceptional guest service.
Accurately book, modify, and cancel appointments; review and adjust schedules as needed.
Answer questions and provide information about spa services, treatments, packages, products, promotions, amenities, and hours of operation.
Check guests into the computer system, charge for services, and maintain an accurate Spa Desk Bank.
Conduct spa orientations, issue lockers, robes, and sandals, and assist guests throughout their visit.
Address guest questions, concerns, requests, and product returns professionally.
Keep the lounge, locker, and retail areas clean, safe, organized, and stocked with amenities.
Monitor inventory and notify management when supplies need replenishment.
Assist with laundry and other daily operational tasks as needed.
Promote retail products, spa services, promotions, and special offers, and contribute to monthly sales goals.
Assist guests with retail product selection and support merchandising, including seasonal displays.
Attend required training sessions and staff meetings.
Communicate guest, staff, or facility concerns that require management attention.
Work independently, remain at assigned work areas as required, and assist in all aspects of spa operations.
Demonstrate Westgate’s core values and support its Principles of Service and Serenity Spa service philosophy.
Perform other duties as assigned.

Benefits

Starting pay of $17.00 per hour.
Daily Pay access to earnings.
Highly discounted Epic Locals Ski Pass, while supplies last.
Free ski, snowboard, and mountain bike equipment rentals.
Free garage parking.
$2.00 meals in the Team Member Breakroom.
401(k) with company match.
Wellness programs.
Tuition assistance.
Employee Assistance Program (EAP).
Pet insurance.
Loyalty program discounts on hotels, cruises, resorts, restaurants, and entertainment.
Low-cost gym membership.
David A. Siegel Legacy Scholarship for an eligible dependent of a current Team Member.
Career growth and advancement opportunities.
Community involvement opportunities.