Spa Receptionist

EOS Hospitality • Marathon, FL

1d • Onsite

About The Position

Isla Bella Beach Resort is seeking a Spa Receptionist to support daily spa operations and provide guest service. The role includes preparing the spa before opening, managing appointments and guest communications, welcoming and checking in guests, processing payments, and maintaining the relaxation area and locker rooms. The receptionist also handles supplies, laundry, restocking, appointment confirmations, end-of-day coordination with therapists, cash-bank maintenance, and closing procedures.

This hourly position offers a competitive salary, an incentive of 1% of spa services booked if the budget is met, and 15% commission on retail sales. Paid time off accrues each pay period for eligible employees. Medical, dental, and vision insurance and retirement plans are available for purchase. Isla Bella Beach Resort is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a spa or related field.
• Excellent leadership and management skills.
• Strong organizational and multitasking abilities.
• Exceptional guest service skills.
• Ability to work under pressure and handle challenging situations.

Nice To Haves

• Bachelor’s degree in hospitality or a related field.
• First Aid and CPR certifications.
• Proficiency in Microsoft Office Suite and Book4Time.

Responsibilities

• Arrive at 8:15 a.m. to set up the computer, relaxation room, and locker rooms.
• Unlock the spa front door at 8:45 a.m.
• Schedule appointments using the scheduling software.
• Answer the phone throughout the day.
• Communicate with spa therapists about appointments, guest information, and changes.
• Greet guests entering the spa.
• Check guests in, have them complete consultation forms, and bill them through the POS system.
• Order supplies from the commissary as needed and inform the director about operational items that need to be ordered from outside companies.
• Regularly walk through the spa to collect empty cups, dirty towels, used robes, and slippers.
• Keep laundry going throughout the day and fold robes.
• Restock slippers and refill water in the relaxation area.
• Confirm appointments for the next day.
• Communicate with spa therapists at the end of the day about their appointments for the next day.
• Maintain a $100 bank.
• Close the computer and drop receipts and cash at the front desk at the end of the day.
• Close the relaxation room and locker rooms.
• Lock the spa doors at 5 p.m.

Benefits

• Paid time off accrued on a pay-period basis for eligible employees.
• Medical insurance available for purchase.
• Dental insurance available for purchase.
• Vision insurance available for purchase.
• Retirement plans available for purchase.
• Incentive plan of 1% of spa services booked if budget is met, paid once per month on the pay period following the close of the month.
• 15% commission on retail sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED