Spa Receptionist

Boyd Gaming • Biloxi, MS

1d

About The Position

The Spa Receptionist (also described as the Spa Concierge) plays a pivotal role in the smooth operation of the spa and in guest satisfaction. The role requires a consistently positive attitude, professionalism, knowledge of spa operations, and attention to detail.

The position handles phone calls, appointment bookings, guest check-in and check-out, shift reports, and paperwork. It involves explaining spa treatments and products, helping guests select services and retail products, processing point-of-sale tickets accurately, and increasing revenue through appropriate upselling. The receptionist monitors reservations and guest areas, responds to guest concerns, communicates relevant information to management, follows service standards and procedures, and supports the spa team. The role may also involve helping train new associates.

Requirements

• Must be at least 18 years of age.
• Two years of college or equivalent experience.
• At least one year of employment in a spa or salon environment.
• Ability to type at least 40 words per minute.
• Excellent communication skills, with the ability to express oneself professionally, clearly, and concisely.
• Polished appearance and professional demeanor.
• Ability to work well with coworkers and as part of a team.
• Ability to work flexible hours, including holidays and weekends.
• Oral and written proficiency in English.
• Ability to stand, sit, listen, read, and speak; frequently use wrist motion, dexterity, eye-hand coordination, and writing.
• Physical ability to stand, bend, lean, and walk for up to 10 hours and lift and carry up to 20 pounds.

Nice To Haves

• Retail experience.
• Spa knowledge.
• Computer knowledge.

Responsibilities

• Answer phones, book appointments, check guests in and out, and accurately complete shift reports and paperwork.
• Maintain knowledge of spa treatments, products, benefits, and ingredients, and communicate this information to guests.
• Inform guests about available services, describe them, and make bookings based on their needs and preferences.
• Provide excellent guest service and make guests feel welcome; take ownership of simple requests and report guest issues.
• Upsell services to groups and clients to increase spa revenue.
• Assist guests with retail product selections and educate them on correct product use.
• Ensure point-of-sale transactions and tickets are efficient, correct, and accurate.
• Monitor reservation books, including group reservations, to prevent problems and guest complaints and to reduce staff downtime.
• Check guest satisfaction at checkout and handle complaints as appropriate.
• Keep the front desk, retail area, and locker areas neat, orderly, and well stocked; maintain service standards in these areas.
• Participate in meetings and share information to help improve guest service, product quality, and productivity.
• Communicate relevant information about the facility, associates, guests, supplies, repairs, and other matters to management.
• Follow spa policies, procedures, checklists, uniform and grooming guidelines, and the V.I.E.W. steps.
• Complete special tasks and other duties assigned by management in a timely manner and without prompting.
• Help in all areas of the spa and look for opportunities to improve organization.
• Occasionally help train new associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree