Spa Receptionist
The Lake Estate•Tilton, NH
•Onsite
About The Position
The Spa Receptionist will be the primary point of contact for spa guests, greeting clients, answering phones, scheduling appointments, overseeing the front desk, and providing information about spa services and products.
Requirements
- 2+ years of experience in a customer service or hospitality role
- Excellent communication and people skills
- Must be able to work a flexible schedule which may include weekends and evening shifts.
Nice To Haves
- Prior experience working in a spa or wellness center preferred.
Responsibilities
- Greet and welcome clients, ensuring a positive and comfortable experience.
- Answer phone calls and respond to emails promptly and professionally.
- Address client inquiries regarding spa services, treatments, packages, and promotions.
- Handle customer complaints and resolve issues efficiently.
- Provide tours of the spa facility and assist with check-in procedures.
- Schedule and manage appointments for spa treatments and services.
- Confirm, cancel, and reschedule appointments as needed.
- Maintain accurate records of client appointments and preferences.
- Manage the front desk area, ensuring it is clean, organized, and welcoming.
- Process payments and maintain accurate records of client transactions.
- Assist with inventory management, ordering, and selling spa products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
