Spa Receptionist

Woodmark Hotel•Kirkland, WA

6d•Onsite

About The Position

The Spa Receptionist is responsible for greeting spa guests in a friendly and professional manner. They will book spa services and perform basic reception duties for the Still Spa. They will provide exceptional service to create an extraordinary guest experience, as well as maintain the AAA Four Diamond Standards. The Spa Receptionist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service. The hourly rate for this position is $24.08 / hour. Mornings, evenings, and weekend availability required.

Requirements

High school diploma or equivalent required
At least one year customer service experience required
Must be a United States citizen or possess a valid work permit
Must be at least 18 years of age
Must have a natural ability to interact with others
Must be able to read, write and speak English
Must be able to accurately follow verbal and written instructions
Must possesses excellent communication skills
Must have excellent listening skills
Must be able to work in a fast-paced environment
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to sit throughout the shift, with intermittent periods of standing and walking
Must be able to lift, carry push & pull up to 25 lbs occasionally.
Must be able to perform simple grasping, fine manipulation, squeezing and repetitive hand & arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

Responsibilities

Greets and welcomes guests upon arrival
Accepts payment from guests
Distributes locker keys, spa robes, slippers, etc.
Completes opening and/or closing tasks
Gives guests a tour of the facilities as required
Maintains accurate records of locker availability
Answer questions regarding spa services and retail products (must attend product training)
Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service
Maintains strong knowledge of all spa services, including benefits and uses of each
Uses book4time system to book appointments and ring up retail merchandise
Contacts appropriate party if necessary, when a guest problem is reported
Answers incoming guests calls and transfers appropriately
Provides general hotel information for guests
Exemplifies the Woodmark Standards of Excellence
Attends appropriate hotel and departmental meetings
Maintains guest/client confidentiality
Resolves guest problems and is empowered to act in absence of manager
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Interacts with hotel staff in a professional manner and assist other departments when necessary
Upsells other hotel services and amenities to guests
Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed
Must be able to accurately follow verbal and written instructions
Must be detailed-orientated and able work well under pressure fast-paced environment
Must possesses excellent listening and communication skills
Ability to work a flexible schedule that includes evenings, weekends and holidays
Ability to book and organize events related to the spa.
Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance and follows all Woodmark Appearance Standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Assists new hires with paper work and logging on to computer
Utilize Birch Street to maintain and track retail inventory
Packages and sends product to clients
Performs other duties as assigned

Benefits

Easy access to work - centrally located in Kirkland, Washington.
Free on-property parking for all Team Members.
Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
Team Member appreciation events and recognition celebrations.
Coffee & Tea – Team Members enjoy daily complimentary drip coffee & tea.
Restaurant discounts – Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa’s restaurant, Carillon Kitchen.
Spa discounts – Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
Holiday Bonus Pay
Hotel Room night discounts for Team Members and their Friends & Family.
Carillon Point property discounts at restaurants and businesses.
LifeMart discount program through ADP.
401(k) Plan after 1-year of employment
Team Member Assistance Program – Free & confidential counseling program